PAYMENT AND DELIVERY

PAYMENT AND DELIVERY

All payments will be affected in Croatian currency HRK. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

PAYMENT METHODS

You will be able to pay for the Products and Delivery ordered at our web store according to the model you choose when ordering. Payment of the Product can be made:

Credit or Debit Card payment via CorvusPay Secure Card (Mastercard, Maestro and Visa)

Purchase agreement (order) is stored electronically with the bidders, and the purchaser automatically receives the invoice on the registered electronic address.

Payment is deemed to have been made at the time of receipt of the authorization by CorvusPay.

  1. CREDIT OR DEBIT CARD PAYMENT VIA CORVUSPAY SECURE CARD (Mastercard, Maestro and Visa)

CorvusPay

CorvusPay system ensures complete privacy of your credit card data and personal data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard - the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Pay is considered a secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully

secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

Thank you for using CorvusPay!

Mastercard     Maestro     Visa

Visa Secure

Visa Secure

Mastercard® Identity Check™

MasterCard Identity Check

DELIVERY

Through www.chiacupsstudio.com it is possible to purchase and deliver products on the territory of European Union and outside of European Union. Delivery is done by engaging a reputable delivery service. Delivery is done at the home or business address that Customer has made when purchasing on www.chiacupsstudio.com

Within 48 hours of the Sale Agreement (ordering in the web store) within 48 hours we will fill the order with the delivery service with the exact location information and contact for the goods to be taken over.

Products will be adequately packaged for cargo transportation to prevent damage or impairment of the contents during transport (placing the contents of the shipment in the appropriate packaging - wrap, box etc.).

Delivery prices

The delivery price depends on the order delivery address and depends on the weight of the package itself. Price will be calculated on the checkout and it will be transparent to the customer.

The Seller is not responsible for any delays in delivery of such damages and other obligations that are in the domain of the delivery service but will, in agreement with it, provide a top service to each customer.

In the event that the Buyer sees any damages upon the takeover of the goods, he must send the complaint to the vendor on the spot and send them in writing to the Seller's e-mail chiacups.studio@gmail.com

Shipment to buyer

The delivery is done within the deadline indicated for each product.
We do not affect the delivery of postal services or the possible retention of customs duties.
Delivery of all products is done on weekdays from Monday to Friday.
Delivery time is 5-20 working days for delivery outside of Croatia.

In some cases, a product can wait up to extra 15 business days due to: national holidays, holidays, or increased traffic on the post. In such situations, when we receive timely information from a foreign supplier, we will notify you of the possibility of prolonging the delivery deadline.

Each shipment shall be verified and signed by the Recipient upon receipt of the shipment. Pursuant to the provisions of the Mandatory Relationship Act, the consignment shall be deemed to have been delivered in an undamaged condition by the receipt of a delivery note, and after that the carrier is exempted from any subsequent liability. The sender will indicate the reference number of the accompanying documentation in the takeover list, with a later signed list with the reference number to prove the delivered delivery.

Receipt of goods

When delivering, along with the purchased Product, the Buyer receives all documentation accompanying the Product, the Account and the receipt of the shipment required to sign, if there is no reason to complain. By signing a receipt on the receipt of the shipment, the Buyer acknowledges that during the takeover of the Product, he has made his review and that the Product has been taken without any visible damage to the outside, that it is quantitatively and qualitatively corresponding to the products from the account and that all the documents have been delivered with the products in accordance with the legal regulations.

If the Buyer has found the reason for the complaint during the review of the submitted products, the goods must be immediately advertised to the deliverer because the complaints filed after the delivery of the delivered Products will be disregarded by the Seller.

When purchasing the delivered Product, the Buyer is required to inspect the delivered product, ie to check for any visible external damage to the consignment and / or the products inside the consignment and to immediately advertise them to the delivery worker, and refuse to accept the delivered products on which they are visible damage.

If a product has a hidden disadvantage that could not be detected by a regular review when taking over what the buyer determines when opening the product - the buyer is entitled to one-sided termination of the contract and refund, product replacement, removal or reduction of the price.

Inability to deliver

If the Buyer or Authorized Downloader does not deliver at the delivery address itself, the goods will be temporarily kept at the local / regional courier service unit, and the Customer will be given a notice via a text message with the correct information and a phone number where he can arrange the next delivery.

The wrongly shipped product

In cases where the product delivered to the Buyer is different from the one it has purchased, the Buyer is entitled to the Delivery of the Ordered Product and, if it is not possible, Buyer is entitled to a refund of the amount paid for the Product, the Delivery Price and the Costs for Product Recovery is obliged to return the wrong Product delivered.

Refusal of downloads

In the event Customer does not take over the product or refuses to take over the Product for no valid reason, the Seller reserves the right to request compensation for the costs of manipulation, transportation and other possible costs.