RETURNS AND REFUNDS
If you are not satisfied with the product you have ordered, you can return it for a full refund, including the amount of the delivery if conditions are met.
All returned products must be unused and in the original packaging.
The cost of shipping to our warehouse for the products you are returning is borne by yourself (by post or delivery service), except in cases of refunds or replacement of defective products, when all costs are borne by ChiaCups Studio.
- Refunds and replacements must be pre-negotiated
- If you wish a refund in addition to the goods which satisfy the refund, a copy of the invoice must be provided and the account number (IBAN) to which we reimburse the funds or if paid by card, refund will be completed directly to card
- Reimbursement will be made in accordance with the legal deadline of 14 days (ZZP), i.e. after we receive the product at the warehouse.
- When returning the product, the buyer is liable to properly package the product(s) in the cardboard box in order to avoid damage to the product during transport. If damage occurs because the buyer did not protect the product when packing (e.g. returned products wrapped in plain paper or in a bag), the refund or replacement will not be accepted.
- You must make the return of the goods without delay and at the latest within 14 days from the day you have given us a unilateral termination of the contract.
DELIVERY DEFECTS, WRONG PRODUCTS, DEFECTIVE PRODUCTS
In case of damage during delivery, wrongly delivered goods or a defective product, please contact us by e-mail firstname.lastname@example.org within two working days of receipt of the consignment.
All complaints will be resolved in the quickest possible time. In these cases, ChiaCups Studio covers all costs of replacing the product.